Case Study - One EHR, All the Services: How MDB Health Found the Right Fit with ChartPath

MDB Health is a practice that makes rounds in subacute facilities in a wide number of rural communities. They started out offering behavioral health services, but when they saw a need for a broader spectrum of care, their operations quickly expanded. The only problem: more services meant more tools, and a patchwork infrastructure for completing their tasks.

When companies come to ChartPath, they're often looking for a one-stop solution that unifies their healthcare processes. That's exactly what MDB Health Services needed, so they were happy to find that ChartPath could be the EHR hub for all of their workflows. Here's how MDB benefitted from ChartPath —and how you could too. 

MDB Health Services: Behavioral Health and Beyond

Initially founded by a team of mental health clinicians, MDB Health Services got its start delivering behavioral health services to understaffed nursing homes in rural communities across Mississippi and Louisiana. They originally offered psych med management and other behavioral treatments for patients in subacute facilities, but after noticing that residents often had additional conditions or co-morbidities, they expanded their operations to provide more comprehensive care. Now, their services include:

• Wound care
• Foot care
• Primary care 

The need has given MDB Health an important space to fill, so they're continuing to expand into new specialties to serve their clients better. However, such expansion often requires providers to add more tools to their environment, resulting in a bloated infrastructure that weighs their clinical and revenue processes down. That's why they turned to ChartPath.

One Provider, Too Many Tools

"What weren't we using? That was the problem." 

That's what the VP of Operations at MDB Hannah Cherry said when asked what tools she was using before her team turned to ChartPath. As the main contact for their administrative processes, Cherry knew her team needed a more unified solution than the suite of tools they were currently using. 

MDB's initial tools were suitable for their original specialization, but they soon proved too limited for their new range of services. As their operations grew, they found themselves adding new tools that could handle workflows for wound care, primary care, revenue cycle management (RCM), and other critical services, but their environment quickly became too cluttered to manage efficiently.  

"We were trying to get to one solution because we started as a behavioral health company that only did psych management and therapy counseling by LCSWs", Cherry said, "And now we've added some other services. So, we were looking for an EHR that could house all of our providers, not necessarily broken up by service line." 

ChartPath: A One-Stop EHR Solution

Cherry's team sought out several solutions when they looked for an EHR system that could house all of their healthcare workflows, but ChartPath proved to be the right fit.

The biggest benefit was that ChartPath's comprehensive suite of functionalities offered them a one-stop shop from which they could orchestrate all of their operations. From gathering information on patients' mental health status to capturing wound dimensions for wound care, ChartPath's end-to-end capabilities have empowered MDB to conduct both their previous behavioral health processes and their newer services all from one centralized hub. No more filling out PDFs, downloading them, uploading them, and jumping from one tool to the next — ChartPath unified their previously siloed processes into one easy-to-use platform. 

The functionalities were the main benefit, but MDB found ChartPath to be an ideal match for several other reasons, like:

• Scalability. As an expanding third-party provider, MDB appreciated that ChartPath's operations could grow along with them. ChartPath is always adding new functionalities, and making it easy for clients to scale their use of the platform with their operations.
• Scope. MDB's team enjoyed having a partner that not only specialized in long-term post-acute care (LTPAC) as they did, but whose footprint was roughly the same size as theirs. 
• Support. Cherry said that ChartPath "definitely has the best support of any EHR that I've worked with". ChartPath's dedicated support team delivers quick, clear communication to our clients every time, and that made implementation a breeze. 

Another key factor in choosing any tool is cost, and ChartPath is more than worth the investment. With so many other tools in play, reducing your licensing and vending costs to a single provider can be a great way to create savings. ChartPath's built-in RCM capabilities also help you reduce coding errors and bill for all the services that you provided. The result is not only more savings from fewer licenses, but higher profitability — and all while streamlining your processes. 

Help Along The Way 

Once Cherry's team chose ChartPath, the next step was implementation. Switching EHR systems can be a hassle for teams already juggling a heavy workload, but MDB was pleased with the smoothness of the transition. First, they selected a handful of clinicians to give ChartPath a test drive in the fall of 2023, and once they were onboard, ChartPath provided training to the rest of the team. 

MDB especially enjoyed ChartPath's user-friendliness and support. They not only found the ChartPath interface to be highly intuitive and easy for new users to learn, but when they did have a question, the ChartPath team got back with them right away. Busy healthcare providers don't have time to wait days for a response to a ticket, and ChartPath's support desk gave clear, quick communication, walking them through the onboarding process every step of the way. 

MDB's services are constantly expanding, and their staff is growing along with them. They're also expanding into new territories with new regulations, but having a unified EHR solution for all their workflows has simplified their compliance processes — and it's vastly easier than juggling multiple tools. 

Grow Together with ChartPath

MDB's services are continuing to grow to meet the need for specialized care in SNF and LTPAC facilities across rural communities. The number of tools they were using was initially bloated, but now they've found a single solution to complete all their LTPAC workflows, streamlining their processes as they scale. We're also working with them to provide even deeper reporting functionalities that can better serve other providers too. That's because we believe in partnering with our clients and growing alongside them, so contact us if you'd like to start your journey today.